We had an emergency A/C repair needed. Paul initially came over and told us what was required, we needed a whole new unit. They set us up with a portable unit and got to work the next day with an Armstrong Unit! Richard started at 8:15 the next morning. Everyone we had dealings with was both professional and polite. Richard spent hours at our home installing the unit. He answered any and all of our questions. They had to call in a crane to help with the outside install. He didn’t leave until he explained all the workings to us. Brandon the owner of the Company called to make sure install was done properly. We did have some questions, so he showed up the next morning to answer any and all questions. He was extremely honest and kind! I explained to him that Tucson was not known for quality customer service. He agreed and stated his company would be the exception!